Our raw hair comes from Raw Hair girls’ ponytails, mainly collected from Vietnam, Cambodia, and remote mountain villages in China. The hair is healthy, strong, and has a long lifespan(5-6 years). It can also be colored to light shades without any problem.

Click here to discover everything about our raw hair quality!

Our curly are created using high-temperature steam process—just like what you'd get at a salon. This ensures a clean and safe experience for our customers while giving them long-lasting, perfectly shaped curls.

Raw hair is no bad smell — you might notice a little shampoo scent, but just wash it once after you receive it and it’ll be perfectly fine.

Yes, you can. I’ve tested it many times. If you want that sleek, shiny look, keep your flat iron at around 220°C (about 430°F), let it sit on the hair for about 5 seconds, then glide it down slowly — especially for curly textures.

Yes, it can. Soak the hair in conditioner for about 10 minutes, or apply it and wrap the hair to let it soften. After rinsing, shake out the excess water — that’s the key step to help the curls bounce back! Then apply curl mousse and let it air dry. After being straightened 2–3 times, the curls may loosen a bit — that’s totally normal.

• Processing Time: Texture processing time is within 5 days.
• Expedited Shipping: shipping time is about 3 - 5 business days.
  
  

To ensure a fair transaction for both our customers and our business, our return and exchange policy is as follows:

1. To receive a full refund, the product must be returned, and the request must be submitted within 30 days of receiving your order.
2. Items that have been used for an extended period of time (such as over one month) are not eligible for return or refund.
3. We don't cover any costs associated with returning products.
4. Make sure the hair hasn’t been used, and please send us a picture of it unused to our email: tzhairhouseoffcial@gmail.com.
5. After we receive the return item, we'll check if it's unused. If approved, the refund will be processed within 24 hours.
6. This policy is designed to protect our valued customers’ rights while also preventing fraudulent or unfair refund requests.

We truly value working with customers who are honest and respectful. Building trust and fairness is the foundation of the partnerships we look forward to.For more details, please refer to our Return &Refund policy.